Tor si fonda sul supporto degli utenti e dei volontari in giro per il mondo che ci aiutano a migliorare il nostro software e le risorse, quindi le tue opinioni sono estremamente preziose per noi (e per tutti gli utenti Tor).

Modello di feedback

Quando ci invii un feedback o segnali un bug, includi il maggior numero possibile dei seguenti:

  • Operating System you are using
  • Versione di Tor Browser
  • Tor Browser Security Level
  • Procedura passo passo di come hai avuto il problema, in modo che possiamo riprodurlo (ad es. Ho aperto il browser, digitato un URL, fatto clic sull'icona (i), quindi il mio browser si è bloccato)
  • Uno screenshot del problema
  • Il log

Come Contattarci

Ci sono diversi modi per comunicare con noi, utilizza quello che funziona meglio per te.

Tor Forum

We recommend asking for help on the Tor Forum. You will need to create an account to submit a new topic. Before you ask, please review our discussion guidelines. At the moment, for the fastest response, please write in English. If you found a bug, please use GitLab.

GitLab

First, check if the bug is already known. You can search and read all the issues at https://gitlab.torproject.org/. To create a new issue, please request a new account to access Tor Project's GitLab instance and find the right repository to report your issue. We track all Tor Browser related issues at Tor Browser issue tracker. Issues related to our websites should be filed under the Web issue tracker.

Email

Inviaci un'email a frontdesk@torproject.org

In the subject line of your email, please tell us what you're reporting. The more specific your subject line is (e.g. "Connection failure", "feedback on website", "feedback on Tor Browser, "I need a bridge"), the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam and we don't see them.

For the fastest response, please write in English, Spanish, and/or Portuguese if you can. If none of these languages works for you, please write in any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.

Blog post commenti

You can always leave comments on the blog post related to the issue or feedback you want to report. If there is not a blog post related to your issue, please contact us another way.

IRC

You can find us in the #tor channel on OFTC to give us feedback or report bugs/issues. We may not respond right away, but we do check the backlog and will get back to you when we can.

Learn how to connect to OFTC servers.

Elenco email

For reporting issues or feedback using email lists, we recommend that you do so on the one that is related to what you would like to report. A complete directory of our mailing lists can be found here.

Per feedback o problemi relativi a Tor Browser, alla rete Tor o ad altri progetti sviluppati da Tor: tor-talk

Per feedback o problemi relativi ai nostri siti web: ux

Per feedback o problemi relativi all'eseguire un relè Tor: tor-relays

Per feedback o problemi relativi al Manuale di Tor Browser o al sito web di supporto: tor-community-team

Segnalare un problema di sicurezza

Se hai trovato un problema di sicurezza in uno dei nostri progetti o nella nostra infrastruttura, invia un'email a tor-security@lists.torproject.org. Se hai trovato un problema di sicurezza in Tor o Tor Browser, sentiti libero di inviarlo per il nostro programma di bug bounty. Se vuoi cifrare la tua posta, puoi ottenere la chiave pubblica GPG per l'elenco contattando tor-security-sendkey@lists.torproject.org o da pool.sks-keyservers.net. Ecco l'impronta:

  gpg --fingerprint tor-security@lists.torproject.org
  pub 4096R/1A7BF184 2017-03-13
  Key fingerprint = 8B90 4624 C5A2 8654 E453 9BC2 E135 A8B4 1A7B F184
  uid tor-security@lists.torproject.org
  uid tor-security@lists.torproject.org
  uid tor-security@lists.torproject.org
  sub 4096R/C00942E4 2017-03-13